On-Site I.T. Support Services

Fast, Reliable PC & Laptop Repair. Hardware/Software Supply & Install.

When your Windows based computer or computer hardware plays up we realise how frustrating it can be. Headway Technology offers a fast, professional, courteous call out service carried out by one of our team of qualified IT Support Technicians or Engineers. Once on-site we are able to quickly diagnose the problem and offer advice on the most cost effective solution.

Fees

Engineer Callout + Fault Diagnosis + up to 1 Hours Labour: £40
Each Additional Half Hour: £15

Typically problems are resolved on-site and within an hour. When this is the case the support technician will quite happily carry out additional work or give support/training for the remainder of the hour.

Payment Methods Accepted

Cash, Cheque, BACS, CHAPS, Bank Transfer, Paypal.
**Coming Soon: Credit and Debit Card**

In the event that we are unable to solve your computer or peripheral problem on-site we will, on your request, take the equipment away to our repair centre, where we will perform extensive diagnosis tests. Once we have identified and corrected the issue we will then deliver the equipment back to you and set all peripherals back up to their original state. Before we carry out any necessary part replacements we will advise on costs and gain authorisation in advance.

As standard we will perform a full health check ensuring that your computer is up to date with all the latest security patches - helping to protect your data from outsiders. We can also advise on the best way of protecting your computer from other high risk outside attacks.

Laptop Repair

Is your laptop failing to charge?

If your laptop is failing to charge when plugging in the mains adaptor then there is a possibility that the D.C. socket on the laptop is broken. This is a very common problem and can usually be repaired.

We offer a free pickup service if local or you may prefer to drop your laptop off at our service centre in Cannock where we will diagnose and advise on the cause of the problem and if economically repairable. Unfortunately we are currently unable to diagnose problems while you wait.

Laptop Fault Diagnosis: £25 +vat
D.C Socket Repair (Typical Price): Add £45 - £55 +vat
Usual Turn Around: 1-3 days